Pocket Luach Support

Support for Pocket Luach (Regular edition) on Apple devices

Pocket Luach combines a Jewish calendar, zmanim, personal events, prayer tools, Siddur, Tehillim, notes, and Watch features.

Contact support through HelpKit

If the app opens, choose More > Contact Us or Report Issue to start a HelpKit support conversation. If Day View shows an unread-support indicator, you can also tap it to open the same HelpKit inbox. HelpKit requires a display name and avatar before support opens; the avatar can be generated by the app or selected from your photos.

No support message is shared with support staff until you press Send. You may attach a relevant screenshot, photo, video, or file, but attachments are optional and are included only when you choose them. Sent message and attachment contents are encrypted before the shared support copy is stored in CloudKit.

If you cannot open the app, email Tebeka Software Solutions support at haim@tebeka.com. This address also accepts privacy questions and deletion requests.

When requesting help, include:

• your device model and iOS or iPadOS version;
• your Pocket Luach version and build number;
• the feature and screen involved; and
• the steps that reproduce the problem.

Do not send passwords, financial information, government identifiers, or unrelated private material.

Quick help

• Location or zmanim: Confirm Pocket Luach has Location access While Using the App, or choose a saved location.
• Day View: The Hebrew/civil calendar and year selectors appear above the calendar. If a selector or toolbar does not return after switching tabs, include a screenshot and the exact tab sequence in your support message.
• Calendar, reminders, contacts, or photos: Pocket Luach asks for access only when you choose a feature that needs it. Permissions can be changed in Apple device Settings at any time.
• Support replies: A wobbling support icon indicates an unread reply. Opening the thread marks the reply as read.
• Attachments: Share only material relevant to the problem. HelpKit shows how many attachments are pending before you send.

Support privacy and older notes

HelpKit associates your support message with the required name and avatar, opaque persistent support and device identifiers, app/build version, device and operating-system context, a support screen/context label, and limited product-interaction and diagnostic context. This information is used for app functionality and support, not tracking or advertising.

Support requests may be classified, translated, drafted, and answered with automated tools. Pocket Luach Regular restricts this processing to deterministic rules and local tools running on developer-controlled hardware; support content is not sent to a hosted third-party artificial-intelligence provider for drafting.

Pre-existing support notes created in local-only mode remain in local app storage and are not automatically sent or migrated to CloudKit or support staff. Only content you deliberately send through the current Contact Support flow is shared.

Read the Pocket Luach Privacy Policy. To request deletion of a support conversation, use Contact Support in the app or email haim@tebeka.com.